Refund Policy

Refund window and eligibility

The refund window starts the moment the payment succeeds and lasts 14 days. First-time payments made inside the window qualify for a full refund with no reason required, equal to the amount actually paid for the order. Two product types are covered:

• Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB, with data resetting each month on the activation date;
• Data packs: ¥158 for 300GB, ¥358 for 1000GB and ¥658 for 3000GB — use them until they run out, with no expiry.

Renewals after the first payment are not covered by the no-reason refund. For billing issues such as a duplicate charge or a payment that went through without the plan being activated, describe the problem in a ticket and a staff member will check the order records and follow up.

Eligible and ineligible cases

Orders placed inside the window that are first-time payments are processed without requiring a reason — once submitted, they go straight to review. The following cases are not accepted:

• The request falls outside the 14-day window after the payment succeeded;
• The same order is submitted twice, or the same account applies again for an order that has already been refunded;
• The account has breached the Terms of Use — for example, reselling access, lending the account out for profit, or using it for attacks;
• All of the data included in a data pack has been used up, or all of the data for the current monthly subscription cycle has been used up;
• The account linked to the order has been restricted or suspended.

If you have questions about the outcome of the review, you can add a note to the same ticket and a staff member will take another look and reply.

Request steps and what to include

Refund requests are submitted as a ticket in the user panel — no email back-and-forth. Creating an account requires no email address, and both the request and progress updates stay inside the panel.

1. Open a ticket: sign in to the user panel and create a new ticket with the subject “Refund request”.
2. Add your order details: provide your account username, order number, payment method and payment time. The order number is available in your order history.
3. Confirm where the refund goes: Alipay and WeChat orders are returned to the original payment account; USDT orders require confirming the wallet address used to pay.
4. Wait for the review: once the order and usage have been checked, the outcome and next steps are posted in the same ticket.

Refund amount and payout method

Refunds go back the way they came: the money returns to the payment method and account used to pay, with no change of payout channel. A full refund means the amount actually paid for the order; once the refund is complete, the subscription time or data pack allowance tied to that order is cancelled as well.

How long it takes depends on the processing speed of Alipay, WeChat or USDT itself. The refund enters the payment channel as soon as it is issued, with no extra waiting period, and you can follow the progress in the original ticket.

Differences between payment methods

All three payment methods are refunded to the original source; the difference lies mainly in how the receiving details are confirmed:

• Alipay: refunded to the original payment account, with no extra information needed. If the original account is no longer available, explain this in the ticket and a staff member will check the payment records and handle it.
• WeChat: refunded to the original payment account, with no extra information needed. If the original account is unavailable, the process is the same as for Alipay.
• USDT: refunded to the wallet address used to pay. On-chain addresses cannot be traced in reverse, so please verify the address in your ticket; if the original address is no longer available, provide a new receiving address and a staff member will check the payment records and handle it.

If you have questions about where a refund is going, just say so in the ticket.

Policy updates and how to apply

The content on this page may be updated as the service and payment channels change; the version on this page is always the latest. Refund questions are best submitted as a ticket in the user panel, where the handling record is kept in one place for easy reference later.

For common questions about accounts, connections and billing, start with the Help Center; service scope and data handling rules are covered in the Terms of Use and Privacy Policy.